Published: December 2020
Top foodservice and hospitality operational innovations of 2020
December is a time of best-of lists: best new restaurants, best bars, best chefs. But in a year like no other for the foodservice and hospitality industries, it seems only fitting to highlight a different kind of superlative: the best industry-wide operational innovations of 2020.
Beginning this spring, hotels, bars and restaurants across the country raced to adapt to a quickly changing dining and travel landscape, doing anything they could to stay afloat while supporting employees and connecting with their communities.
Out of the chaos emerged creative, rule-breaking, outside-the-box ideas that allowed industry leaders to find new revenue streams and reinvent their brands. Some of the best innovations were quickly adopted by other businesses across the country.
While a few of these concepts may be gone faster than you can say “pool noodle,” others are destined to become permanent fixtures in foodservice – a true testament to the passion and perseverance of chefs, bartenders, owners and operators.